In Tom Peters book “Big Little Things” he talks about the importance of the words “Thank you” and “I’m sorry” at work.

They were about five years old. Eight little boys playing on someone’s front lawn. Something happened.

A volcano in Iceland is having real impact on the owners of this small kennel in the middle of Amish country.

You know the problem with smart people? They’re smart.

It’s one thing not to give a refund, it’s another not to care about the people you are dealing with.

Last year we were packed and ready to go to China when the phone rang. It was an automated call from the airline that essentially said, “you’re not going anywhere.”

What about in your work? What does it mean for managers to be on the same side as the people they manage?

We look at her and realize that we have plenty of time to accomplish things. We remember the young girl just a few miles away and realize we don’t.

It's the stuff we throw out that makes what we do better.

There is no well trod path of what's gone before only an empty lawn waiting for new footprints or whatever.